What to put in your message

• The email address you sign in with.
• Your phone's make and model, and the app version from Settings in RapidRepair.
• What you were doing, what you expected, and what happened instead. A screenshot helps.
• For a purchase: the order number from your Google Play or App Store receipt.

Please don't send passwords or full card numbers. We will never ask for them.

Purchases, refunds and subscriptions

Bought on Google Play

You can ask for a refund through Google Play under its refund policy, or email us: we review requests individually and can refund Google Play orders.

To cancel the yearly plan, open the Google Play app, tap your profile picture, then Payments & subscriptions, then Subscriptions, then RapidRepair.

Bought on the App Store

Apple handles App Store refunds. Ask at reportaproblem.apple.com. We can't issue them ourselves.

To cancel the yearly plan on an iPhone, open Settings, tap your name, then Subscriptions, then RapidRepair.

Deleting your account doesn't cancel a subscription in either store, so cancel it first.

Your account and data

You can delete your account in the app at any time, under Settings. If you can't sign in, here is how to ask us to delete it and what is deleted and kept.

Read the Privacy Policy and the Terms of Use.

Common questions

What does the free pass include?

One appliance, three follow-ups, chat only, account needed.

Which plans have the live camera?

Live comes with Single Pass Plus and Annual.

Does Live record my camera?

No. RapidRepair doesn't record your Live video or audio. It streams to Google Gemini so it can answer you as you go.

Which appliances does it help with?

Washers, dryers, dishwashers, refrigerators and freezers, ovens, ranges and cooktops.